F&Q

1. What types of Pokémon figures do you sell?
We offer a wide variety of second-hand and brand-new Pokémon figures. Our collection includes action figures, statues, plushies, and other collectibles from various Pokémon generations.

2. Are the second-hand Pokémon figures in good condition?
Yes! We carefully inspect all second-hand figures for quality and authenticity before listing them for sale. We make sure they are in great condition, and we provide detailed descriptions of any imperfections (if any) in the product listings, so you know exactly what to expect.

3. Do you offer international shipping?
Yes, we do offer international shipping! We want to bring Pokémon collectibles to Trainers all around the world. Shipping fees and delivery times vary based on your location, so please check our shipping policy for more information.

4. How do I place an order?
Placing an order is simple! Just browse through our collection, add your desired items to your cart, and proceed to checkout. Follow the instructions to enter your shipping details, payment information, and complete your order. Once your order is confirmed, you’ll receive a notification email.

5. Can I cancel or change my order?
Once an order is placed, we begin processing it immediately to ensure fast delivery. As a result, we cannot cancel or make changes to orders after they are confirmed. Please double-check your order before completing your purchase.

6. What is your return and refund policy?

Due to the nature of our products (both second-hand and brand-new collectibles), we do not accept returns or issue refunds. All sales are final. Please be sure to review your order carefully before purchasing. If you have any questions about a product, feel free to reach out to our customer service team before placing your order.

7. How can I track my order?

Once your order has shipped, you will receive an email with tracking information. You can use the provided tracking number to follow your order’s journey directly on the shipping carrier’s website.

8. What if my item is damaged or defective?

We take great care to ensure that every item is shipped safely. However, in the rare case that your item arrives damaged or defective, please contact us within 7 days of receiving your order. We will work with you to resolve the issue, but please note that returns are not accepted. We will offer a replacement (if available) or a store credit.

9. Do you restock sold-out items?

We frequently source new Pokémon figures and restock our collection, but availability depends on what we can find. If a particular item is out of stock, we recommend checking back soon or signing up for our newsletter to get updates on new arrivals.

10. How do I contact customer support?

If you have any questions or need assistance, you can reach out to our customer support team by emailing us at pslpokemonsupply@gmail.com. We aim to respond to all inquiries within 24-48 hours.